support@tavatrack.com | Wyoming LLC, operated from Massachusetts
TavaTrack runs Facebook and Instagram lead ad campaigns for home-service contractors (such as roofing companies). TavaTrack Lead Alerts texts our contractor clients when a new lead comes in from their ads, plus short follow-up reminders about those leads. This page describes the program, how clients opt in, and how to opt out.
1. The Messages
Transactional lead alerts to our business clients. No marketing.
When a homeowner submits a client's Facebook/Instagram lead form, the client receives one text with the homeowner's name, the work requested, ZIP code, phone number and a link to the client's lead tracker. If the lead is still marked uncalled in the tracker about 30 minutes later, the client gets one reminder about it. Each morning, only when there is something to act on, the client gets one short summary of leads not yet called and follow-ups due that day. Recipients are TavaTrack's business clients only. Message frequency varies with lead volume. Message and data rates may apply. No marketing or promotional messages are sent.
2. How Clients Opt In
An optional, unchecked box on the order form they sign.
Clients opt in when they sign up with TavaTrack. The signed order form has an optional box, unchecked by default, with space for the mobile number that should receive alerts and the person who uses it. Clients who don't tick it get their lead alerts by email instead. Ticking it is not a condition of service.
Consent language: TavaTrack order form
"☐ Text new-lead alerts to this mobile: ________ (person who uses it: ________). I agree to receive automated text messages from TavaTrack Lead Alerts about new leads from my ads and about my account. I'm the subscriber or regular user of this number. Message frequency varies with lead volume. Message and data rates may apply. Reply STOP to opt out at any time, HELP for help. Consent is not a condition of service. Terms: tavatrack.com/terms · Privacy: tavatrack.com/privacy."
The opt-in row as it appears on the TavaTrack order form (box unchecked).
3. Opting Out and Help
Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT) to opt out instantly. Replies are read by a person: any reply asking us to stop, in any words (for example "please don't text me"), is also honored within one business day, and you can also ask by email at support@tavatrack.com. If you opt out, your lead alerts come by email instead. Reply HELP for help. Reply START to opt back in.
Auto-reply when opting outTavaTrack Lead Alerts: You're unsubscribed and won't get more texts from this number. Reply START to resubscribe.
Auto-reply for helpTavaTrack Lead Alerts: new-lead texts for TavaTrack clients. Help: support@tavatrack.com. Msg & data rates may apply. Reply STOP to opt out.
4. Sample Messages
Sample 1TavaTrack alert: New roofing lead: Pat Example - Storm damage repair, 80537. Call (970) 555-0142. View tracker: https://docs.google.com/spreadsheets/d/... Reply STOP to opt out.
Sample 2TavaTrack alert: New roofing lead: Sam Example - Full replacement, 80538. NO PHONE given - email sam@example.com. View tracker: https://docs.google.com/spreadsheets/d/... Reply STOP to opt out.
Sample 3 (reminder)TavaTrack alert: Still New: Pat Example (970) 555-0142 (came in 2:15pm). Call now, then set Status in your tracker: https://docs.google.com/spreadsheets/d/... Reply STOP to opt out.
Sample 4 (morning summary)TavaTrack alert: Good morning. 2 new leads not called yet, 1 follow-up due today: Pat Example, Sam Example, Lee Example. Tracker: https://docs.google.com/spreadsheets/d/... Reply STOP to opt out.
5. Privacy
Mobile numbers are used only to deliver these messages. Numbers are never sold, rented or shared with third parties for marketing purposes, and text-messaging originator opt-in data and consent are not shared with any third parties or affiliates. We keep a record of each consent and opt-out (number, date and time, the exact wording shown) for 4 years to prove consent. See the Privacy Policy and Terms of Service.
6. SMS Terms and Conditions
Program: TavaTrack Lead Alerts, operated by TavaTrack LLC. Automated texts to TavaTrack's business clients about new leads from their ads and about their account.
Message frequency: Varies with lead volume: one alert per new lead, at most one reminder per lead, and at most one morning summary per day.
Cost: Message and data rates may apply. TavaTrack does not charge for these texts.
Opt out: Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT) at any time. You will get one confirmation text and no further messages. Reply START to opt back in.
Help: Reply HELP, or email support@tavatrack.com.
Carriers are not liable for delayed or undelivered messages.
Consent to these texts is not a condition of any purchase or service.
Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy.
Changes: We may update these terms; the current version is always on this page. Questions: support@tavatrack.com.
