These Terms of Service ("Terms") are a binding agreement between you ("you" or "your") and TavaTrack LLC, a Wyoming limited liability company operated from Massachusetts ("TavaTrack," "we," "us," or "our"). They govern your use of the tavatrack.com website and, together with the documents below, the TavaTrack AI receptionist service (the "Service"). By accessing or using the website or the Service, you agree to these Terms. If you do not agree, do not use the Service.
TavaTrack is an AI-powered receptionist service for trade contractors. The Service includes:
All onboarding is performed manually by TavaTrack. There is no self-serve signup. Service begins after onboarding and verification of system components.
The Service is a lead-capture and notification tool. It is not a human-staffed answering service, a licensed dispatcher, or a guarantee of bookings or revenue, and it does not replace your own review of leads and appointments.
You must be at least 18 years old and have legal authority to enter contracts on behalf of your business. You represent that all information you provide is accurate and complete, and you are responsible for the confidentiality of your account credentials.
| Plan | Monthly Price | Minutes Included | Overage Rate |
|---|---|---|---|
| Starter | $297/month | 500 minutes | $0.25/minute |
| Professional | $497/month | 1,000 minutes | $0.25/minute |
| Business | Dynamic — base + included minutes + overage, scoped per Order | As stated in your Order | As stated in your Order |
"Minutes" refers to AI call-handling time; minutes reset each billing month and do not roll over.
| Add-On / Bundle | Price |
|---|---|
| Reviews add-on — Tier 1 | $97/month |
| Reviews add-on — Tier 2 | $147/month |
| Website Chat — Tier 1 (Capture) | $97/month |
| Website Chat — Tier 2 (Capture & Book) | $147/month |
| Complete bundle (Professional + Reviews Tier 2 + Website Chat Tier 2) | $697/month |
| Additional phone number | $75/month each |
| Additional CRM integration | $75/month each |
| Custom escalation rule | $49/month each |
A customer on the Complete bundle is not separately charged the standalone Reviews and Website Chat line items.
Pricing shown is current as of the Effective Date and is provided for reference. The plans, prices, included minutes, overage rates, and add-on tiers that actually apply to you are those stated in your Order (your TavaTrack checkout or Stripe subscription), which controls in the event of any conflict.
| Plan | Setup Fee |
|---|---|
| Starter | $500 |
| Professional | $1,000 |
| Business | $1,500 or as scoped in your Order |
The setup fee covers onboarding, AI agent configuration, phone-number provisioning, integration setup, testing, and shadow-period monitoring. The setup fee is non-refundable once onboarding work has begun, including if you later cancel. If we waive the setup fee at the time of sale, no setup fee is refunded on cancellation, and a waiver for you does not obligate us to waive it for any other customer.
Subscription fees are billed monthly in advance through Stripe and charged to your payment method on the monthly anniversary of your start date. Your subscription automatically renews each month (or each year, for annual plans) at the then-current price until you cancel under Section 6. By providing a payment method, you authorize recurring charges for all fees you owe, including subscription, add-ons, and overage. Your one-time setup fee is collected at signup via a Stripe payment link; your recurring subscription is a separate charge that begins after a brief onboarding/shadow period (typically about two days), which is your "start date" for renewals.
Minutes used beyond your plan's included amount are billed at your plan's overage rate ($0.25/min) and added to your next invoice. For Business plans, usage and overage are billed as stated in your Order.
You may elect to pay annually and receive the equivalent of one month free (11 months billed for 12 months of service). Annual payments are paid in advance and are non-refundable except where required by law.
When you refer another contractor who becomes a paying subscriber, both you and the referred contractor receive one free month of service applied as a credit to a future invoice. Referral credits have no cash value and may be modified or discontinued on 30 days' notice.
If a charge fails, we may retry and will attempt to collect for a period determined by our payment processor (generally up to approximately two weeks); if payment is not received within that period, we may suspend or deactivate the Service. If you initiate a chargeback for fees you actually owe, we may suspend or terminate the Service and pursue collection. Please contact support@tavatrack.com to resolve billing concerns before initiating a chargeback.
Fees are exclusive of taxes. You are responsible for all applicable sales, use, and similar taxes arising from your subscription, other than taxes based on TavaTrack's net income. If we are required to collect such taxes, they will be added to your invoice.
We may change subscription prices with at least 30 days' written notice to your email on file. If you do not cancel before the new price takes effect, you are deemed to accept the new pricing.
As part of the Service, TavaTrack sends automated SMS messages to the mobile number you provide, including lead notifications, appointment confirmations, and system alerts (program: TavaTrack Alerts). By providing your mobile number, you consent to receive these messages. Message frequency varies; standard message and data rates may apply. Reply STOP to opt out (this does not cancel your subscription) or HELP for help, or contact support@tavatrack.com.
The Service also sends SMS and places/receives calls on your behalf (including review-request and appointment messages to your customers). You are solely responsible for ensuring that all such messaging and calling complies with applicable law, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM and equivalent rules, A2P 10DLC registration requirements, and CTIA guidelines. You represent and warrant that, for every number the Service messages or calls on your behalf, you have obtained and maintain all legally required consents; that you will honor STOP and HELP requests; and that your content and frequency comply with law and carrier rules.
The Service records and transcribes calls. Some states require the consent of all parties to record a call. You are responsible for ensuring that call recording in your jurisdiction(s), and your callers' jurisdictions, is lawful, including providing any required notice or obtaining any required consent. You authorize TavaTrack to record and transcribe calls to provide the Service.
TavaTrack provides the messaging and telephony tooling but does not verify, and is not responsible for, whether you have the necessary consents or whether your messaging complies with law. Your indemnity in Section 11 expressly covers TCPA, A2P 10DLC, CTIA, CAN-SPAM, and call-recording/consent claims.
The Service uses probabilistic AI to answer calls, extract caller information, summarize and score leads, draft messages, and (where enabled) book appointments. AI outputs may be inaccurate, incomplete, or wrong. The AI may mishear a caller, miss or misclassify an emergency, capture an incorrect phone number or address, mis-book or fail to book an appointment, or make inaccurate statements to a caller. You are responsible for reviewing all leads, summaries, and bookings before relying on them, and should not treat the AI as the sole record of, or sole means of acting on, any call. To the maximum extent permitted by law, TavaTrack is not liable for missed or mis-captured leads, missed or mis-booked appointments, or any statement, quote, or commitment the AI makes to a caller. The AI's statements to callers are not authorized representations of TavaTrack and do not bind TavaTrack. The AI is configured to disclose that it is an AI assistant when asked.
There are no long-term contracts and no cancellation fee. You may cancel at any time by emailing support@tavatrack.com from the email address associated with your account, or through any cancellation method we make available. To avoid the next charge, your request must be received before your next billing date. Cancellation takes effect at the end of your current paid period; the Service stays active through that date.
All fees are non-refundable. Subscriptions are billed in advance; if you cancel mid-period, the Service remains active through the period you paid for, and no refund or proration is issued for unused time. Annual prepayments and setup fees are non-refundable as described above.
We may suspend or terminate the Service, in whole or in part, immediately and without liability if you: (a) fail to pay after the grace period in Section 3.8; (b) breach these Terms or the Service Agreement; (c) use the Service in a way that could expose TavaTrack or others to legal liability; or (d) violate the compliance obligations in Section 4. We may also terminate for convenience on 30 days' notice.
On termination, your AI receptionist is deactivated; any phone number provisioned by us may be released and reassigned; your right to use the Service ends; and accrued fees remain due. We retain your data for up to 90 days as described in the Privacy Policy, after which it may be deleted. Request any export in writing before your subscription ends.
You agree to use the Service only for lawful purposes in connection with your legitimate trade-contracting business. You agree not to: mislead, deceive, or defraud your customers; reverse-engineer, copy, or resell the platform; violate applicable law; submit false information during onboarding; send messages without required consent; interfere with or attempt unauthorized access to the Service or its systems; or use the Service for any purpose other than your trade-contracting business. You represent that you are not on any U.S. sanctions list and will not use the Service in an embargoed jurisdiction.
All software, AI agents, prompts, configurations, workflows, templates, models, website content, and documentation comprising the Service, and all intellectual property rights in them, are and remain the exclusive property of TavaTrack or its licensors. You receive a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription, solely for your own trade-contracting business. You retain ownership of your caller data, lead records, and call transcripts, subject to the Privacy Policy. You will not copy, modify, reverse-engineer, resell, or sublicense the Service except as expressly permitted in writing, and you will not scrape or systematically extract content from our website.
If you provide TavaTrack any feedback, suggestions, or ideas about the Service, you grant TavaTrack a perpetual, irrevocable, worldwide, royalty-free license to use and exploit that feedback for any purpose, without restriction or compensation.
TavaTrack may identify you as a customer and use your business name and logo in its website, marketing, and sales materials, and may use non-confidential statements or testimonials you provide. You may opt out at any time by written notice to support@tavatrack.com, after which TavaTrack will discontinue new uses within a reasonable period.
The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory. TavaTrack disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. TavaTrack does not warrant that the Service will be uninterrupted, timely, secure, or error-free; that every call, lead, or booking will be captured or handled correctly; or that the Service will produce any particular number of leads, bookings, revenue, return on investment, or business result. There is no service-level agreement or uptime guarantee unless separately stated in writing in your Order.
To the maximum extent permitted by applicable law, TavaTrack's total cumulative liability to you for any and all claims arising out of or relating to these Terms or the Service, whether in contract, tort (including negligence), strict liability, or otherwise, will not exceed the GREATER of (a) the total fees you paid to TavaTrack in the one (1) month immediately preceding the event giving rise to the claim, or (b) the setup fee you paid to TavaTrack.
In no event will TavaTrack be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, lost revenue, lost business, lost or missed customers or leads, missed or mis-booked jobs, scheduling errors, loss of goodwill, or business interruption, even if advised of the possibility of such damages and even if a remedy fails of its essential purpose.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case, TavaTrack's liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless TavaTrack LLC and its members, officers, employees, contractors, and agents from and against any claims, demands, actions, liabilities, damages, losses, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Service; (b) your messaging, calling, or call-recording activity, including any TCPA, A2P 10DLC, CTIA, CAN-SPAM, or call-recording/consent claim; (c) any content or data you provide or that the Service handles on your behalf; (d) any claim by your customers, callers, or any third party related to calls, messages, leads, quotes, or bookings handled by the Service for you; (e) your violation of these Terms or applicable law; or (f) your tax obligations. We may assume the exclusive defense of any indemnified matter, in which case you will cooperate with us.
Our handling of information is described in the Privacy Policy at tavatrack.com/privacy, which is incorporated into these Terms. As between you and TavaTrack, you own your business data and your caller/lead data. With respect to your callers' and customers' personal information, you are the controller and TavaTrack acts as a processor that processes that information on your behalf. You are responsible for the lawful basis for collecting and processing that information and for providing any required notices and obtaining any required consents. TavaTrack will notify you without undue delay after confirming a security breach affecting your data. To provide the Service, TavaTrack engages sub-processors, including (without limitation) Retell AI, Twilio, Anthropic, Supabase, n8n, Stripe, Jobber, and Cal.com, as described in the Privacy Policy. TavaTrack may create and use de-identified, aggregated data that does not identify you or any individual for any lawful business purpose.
The Service depends on third-party providers (including Retell AI, Twilio, Anthropic, Supabase, n8n, Stripe, Jobber, and Cal.com) and on your own phone carrier and forwarding setup. TavaTrack is not responsible or liable for any failure, outage, error, downtime, suspension, price change, or change in functionality of any third-party service or your carrier, even where it interrupts or degrades the Service. TavaTrack is also not liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, natural disasters, labor disputes, internet or telecommunications failures, third-party outages, cyberattacks, governmental actions, or power failures.
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Before starting a formal proceeding, the parties will try in good faith to resolve any dispute by contacting support@tavatrack.com and negotiating for at least 30 days. Any dispute not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its applicable commercial rules, conducted remotely by videoconference where practicable, or otherwise at a location the parties mutually agree upon, under Wyoming law. The parties waive any right to a jury trial and any right to bring or participate in a class, collective, or representative action. Either party may seek injunctive or equitable relief for intellectual-property or confidentiality matters in a court of competent jurisdiction, and either party may bring a qualifying claim in small-claims court. If the class-action waiver is held unenforceable as to a given claim, that claim will proceed in court rather than arbitration.
Changes to these Terms. We may update these Terms from time to time. When we do, we will revise the "Last updated" date and notify active subscribers by email and/or by posting the updated Terms at least 14 days before material changes take effect. Your continued use after the effective date constitutes acceptance. If you do not agree to a change, your remedy is to cancel under Section 6.
Survival. The following survive termination or expiration: Section 3 (accrued and unpaid fees), Section 4, Section 5, Section 8, Section 9, Section 10, Section 11, Section 12, Section 13, Section 14, and this Section 15, together with any provision that by its nature should survive.
Assignment. You may not assign these Terms without TavaTrack's prior written consent. TavaTrack may assign these Terms, including in connection with a merger, acquisition, or sale of assets.
Severability; No Waiver. If any provision is found unenforceable, it will be modified to the minimum extent necessary and the remaining provisions stay in full force. Failure to enforce a provision is not a waiver of it.
Independent Contractors; No Third-Party Beneficiaries. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship, and create no third-party beneficiary rights, including for your callers or customers.
Entire Agreement. These Terms, together with the Privacy Policy and (for paying customers) the Service Agreement and your Order, are the entire agreement between the parties about the Service and supersede all prior discussions and representations. For the paid Service, the Service Agreement controls over these Terms in the event of conflict.
TavaTrack LLC
Email: support@tavatrack.com · Web: tavatrack.com
Business address: 8 Fowler Street, Danvers, MA 01923
Registered agent: 30 N Gould St Ste N, Sheridan, WY 82801
For SMS support, reply HELP to any TavaTrack message. For the master contract governing the paid Service, see the Service Agreement.