TavaTrack SMS Consent & Messaging Program

This page describes the TavaTrack Alerts SMS program — who receives messages, how consent is collected, sample messages, and how to opt out at any time. It supplements the TavaTrack Service Agreement, Terms of Service, and Privacy Policy.

1. About TavaTrack Alerts What the program is and who gets messages.

TavaTrack sends automated SMS notifications to trade contractors (such as HVAC, plumbing, and electrical businesses) who have subscribed to the TavaTrack AI receptionist service. When a caller contacts a contractor's business number, TavaTrack's AI receptionist answers the call, captures the lead, and sends the contractor an SMS summary.

Messages contain: caller name, caller address, job type, call score, and a link to the full lead summary. No marketing or promotional messages are sent. All recipients are verified business owners with an active, paid TavaTrack account.

Message frequency: Varies based on incoming call volume. One SMS is sent per inbound call received. Contractors typically receive 5–30 messages per month depending on their call volume.

2. How Consent Is Collected Opt-in happens at signing; nothing sends before that.

Contractors opt in to TavaTrack Alerts by accepting the TavaTrack Service Agreement during onboarding. The agreement collects the contractor's mobile phone number and includes the following explicit SMS consent language:

No messages are sent until a signed Service Agreement is on file. The contractor's mobile number is used solely for TavaTrack Alerts notifications and is never sold, rented, or shared with third parties. See our Privacy Policy for full details.

Contractors may opt back in at any time by texting START to their assigned TavaTrack number.

START — opt in YES — opt in SUBSCRIBE — opt in

Auto-reply when opting in TavaTrack Alerts: You're confirmed to receive SMS notifications for leads, calls, and account updates. Msg freq varies by call volume. Msg & data rates may apply. Reply STOP to opt out or HELP for help.

3. How to Opt Out Reply STOP — processed immediately.

You can opt out of TavaTrack Alerts at any time by replying with any of the following keywords:

STOP STOPALL UNSUBSCRIBE CANCEL END QUIT REVOKE

Auto-reply when opting out You have successfully been unsubscribed from TavaTrack Alerts. You will not receive any more messages from this number. Reply START to resubscribe.

Opt-out requests are processed immediately. After opting out, no further messages will be sent unless you actively re-subscribe by texting START. Opting out of SMS does not cancel your TavaTrack subscription.

4. Getting Help Reply HELP, or email support.

Auto-reply for help requests TavaTrack Alerts: For support, contact support@tavatrack.com. Msg freq varies. Msg & data rates may apply. Reply STOP to opt out.

5. Sample Messages Representative examples of what we send.

Sample 1 — New Lead TavaTrack Alert: New lead — John Smith, 123 Main St. Job: AC not cooling. Score: 9/10. Full summary at tavatrack.com. Msg & data rates may apply. Reply STOP to opt out.

Sample 2 — Appointment Booked TavaTrack Alert: Appointment booked — Sarah Johnson, 456 Oak Ave. Job: Water heater replacement. Time: Mon 5/5 at 10am. Details at tavatrack.com. Msg & data rates may apply. Reply STOP to opt out.

Sample 3 — Missed Call Captured TavaTrack Alert: Missed call captured — Mike Davis, 789 Pine Rd. Job: Electrical panel issue. Score: 7/10. Full summary at tavatrack.com. Msg & data rates may apply. Reply STOP to opt out.

Sample 4 — High Priority Lead TavaTrack: Your AI receptionist answered a call from +16175559876. Lead: Burst pipe, 321 Elm St. High priority. Details at tavatrack.com. Msg & data rates may apply. Reply STOP to opt out.

6. Privacy & Terms Where your number goes — and where it doesn't.

Mobile phone numbers collected for TavaTrack Alerts are used solely for sending account notifications. Numbers are never sold, rented, or shared with third parties for marketing purposes, and text-messaging originator opt-in data and consent are not shared with any third parties. Full details on data handling, retention, and your rights are in our governing documents:

Questions about this messaging program?