Tavatrack LLC ("Tavatrack," "we," "us," or "our") is a Wyoming limited liability company operating the AI receptionist platform available at tavatrack.com (the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect information when you use our Service, visit our website, or communicate with us.
By using Tavatrack, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.
When you sign up for Tavatrack, we collect:
When your AI receptionist answers a call on your behalf, we collect information about the callers who contact your business, including:
This information is collected to provide the core function of the Service: capturing leads and delivering them to you via SMS and dashboard.
We automatically collect certain technical data when you interact with our platform:
We use the information we collect to:
We do not sell your personal information or your callers' information to third parties. We do not use your data for advertising purposes.
As part of the Service, Tavatrack sends automated SMS messages to contractors to deliver lead notifications and appointment alerts. By signing up for Tavatrack and providing your mobile phone number, you consent to receive these transactional SMS messages.
Message frequency varies based on your call volume. You will receive one SMS notification per captured lead or appointment. During busy periods, you may receive multiple messages per day.
Standard message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS notifications at any time by replying STOP to any Tavatrack SMS message. After opting out, you will no longer receive SMS lead notifications. Note that opting out of SMS does not cancel your Tavatrack subscription.
For assistance with SMS messages, reply HELP to any Tavatrack message or contact us at support@tavatrack.com.
We do not share, sell, rent, or trade your mobile phone number to any third party for their own marketing, promotional, or commercial purposes. Your mobile number is used solely to deliver Tavatrack service notifications as described in this section. Text messaging originator opt-in data and consent will not be shared with any third parties.
We share your information only with the following service providers, solely to operate and deliver the Service:
Each service provider is contractually obligated to use your information only to perform services on our behalf and is prohibited from using it for their own purposes.
We may also disclose information if required by law, court order, or to protect the rights, property, or safety of Tavatrack, our customers, or others.
Tavatrack processes personal information about callers (your customers) on your behalf. You are responsible for ensuring that your use of our Service complies with applicable laws regarding the collection and processing of your customers' information. Callers whose information is captured by your AI receptionist may contact you directly to exercise their data rights.
We implement commercially reasonable technical and organizational measures to protect your information, including:
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
We retain your account information and call records for as long as your subscription is active. If you cancel your subscription, your data will be retained for up to 90 days after cancellation, after which it may be permanently deleted. You may request deletion of your data at any time, or request a data export before your subscription ends, by contacting us at support@tavatrack.com.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, contact us at support@tavatrack.com. We will respond within 30 days.
The Tavatrack Service is intended for business use by adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected information from a minor, we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this document and notify active subscribers by email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Tavatrack LLC
Email: support@tavatrack.com
Website: tavatrack.com
Mailing Address: 30 N Gould St Ste N, Sheridan, WY 82801
For SMS-specific inquiries, reply HELP to any Tavatrack message and we will respond within one business day.